Impressum.
Information required under Article 3 of the Swiss Federal Act Against Unfair Competition (UWG), and general terms of service for the use of swissflow.org and the SwissFlow service.
Operators
SwissFlow is operated by its two founders as a simple partnership ("einfache Gesellschaft") under Article 530 ff. of the Swiss Code of Obligations. Registration as a Gesellschaft mit beschränkter Haftung (GmbH) in the Swiss Commercial Register is planned and this notice will be updated once the registration is complete.
Andreas Clermont — Co-Founder & CEO
Giuseppe de Padova Jara — Co-Founder & CEO
Registered address
SwissFlow
Höhenweg 76
6314 Unterägeri
Kanton Zug, Switzerland
Contact
Email (primary): [email protected]
Phone: +41 78 900 46 00
Fast and direct contact as required by Article 3 UWG is provided by email; the phone number above is available for urgent matters.
Commercial register
SwissFlow is currently operated below the CHF 100,000 annual revenue threshold and is therefore not yet entered in the Swiss Commercial Register. Registration will follow when the revenue threshold is crossed or when the transition to the planned GmbH is completed, and this notice will be updated accordingly.
VAT identification
SwissFlow is below the mandatory Swiss VAT registration threshold and is therefore not VAT-registered at this time. VAT identification numbers will be added here once the threshold is crossed.
Editorial responsibility
Editorial content, design, and technical implementation: Andreas Clermont and Giuseppe de Padova Jara, contactable at [email protected].
General terms of service
1. Scope & acceptance
These terms govern the use of the SwissFlow service ("Service") provided through the swissflow.org website and any associated platforms operated by SwissFlow. The Service is offered exclusively to professional-services firms established in Switzerland.
These terms become binding on a Client ("Client") when the Client signs a pilot agreement or subscription order that references this document by version identifier. A confirmation line — "Client confirms having read and accepted SwissFlow's General Terms of Service, version [identifier], dated [date]" — is included in every pilot agreement and subscription order. The mere fact of visiting the website or corresponding by email does not by itself constitute acceptance.
2. Service description
SwissFlow designs, deploys, and maintains document-collection and workflow-automation systems for Swiss professional-services firms. Implementation is bespoke per Client and typically combines workflow orchestration (n8n), document storage in Swiss or Client-owned infrastructure, and AI language-model services for reminder-copy generation. The specific components, hosting locations, and AI models used for each Client are documented in the written project brief and the Data Processing Agreement.
3. Pilot & trial period
New Clients receive a time-bound pilot during which one workflow is deployed on the Client's stack. The scope, duration, and any fees applicable to the pilot are documented in writing before kick-off. After the pilot the Client may either continue on a paid subscription or terminate without further obligation.
4. Pilot outcome guarantee
The written pilot agreement fixes, before kick-off, all of the following: (a) a single quantitative outcome metric — typically an improvement in document-return rate; (b) the baseline for that metric, measured jointly by SwissFlow and the Client during the audit week preceding go-live; (c) the target value to be reached within thirty (30) days of go-live; and (d) the method and party responsible for post-go-live measurement. If the target is not met by day 30, the setup fee is refunded in full on written request to [email protected]. Recurring subscription fees already consumed are not refunded.
5. Pricing & invoicing
Pricing is quoted per Client in writing before any work begins. Subscription fees are billed monthly in arrears. Setup fees are billed at kick-off. Invoices are issued in CHF and payable within 14 days. Late payments accrue interest at 5% p.a. per Article 104 of the Swiss Code of Obligations.
6. Data processing
SwissFlow processes Client data exclusively to provide the Service. A separate Data Processing Agreement (Auftragsverarbeitungsvertrag) is entered into with each Client before go-live and forms an integral part of the contract. See our Privacy Policy for details on data handling and the list of sub-processors.
7. Professional secrecy (Article 321 SCC)
Where the Client is subject to a professional secrecy obligation under Article 321 of the Swiss Criminal Code — notably attorneys, physicians, dentists, pharmacists, midwives, and their staff — SwissFlow acknowledges that it acts as an auxiliary person ("Hilfsperson") of the Client within the meaning of that article. SwissFlow extends the criminal duty of secrecy contractually to every employee and sub-processor with access to the Client's data, and undertakes to co-operate with the Client in any procedure under Article 321 para. 2 SCC where the Client wishes to be released from the duty.
8. Sub-processors
The Client consents, by accepting these terms together with the Data Processing Agreement, to SwissFlow's use of the sub-processors listed in the Privacy Policy. SwissFlow may add or replace sub-processors by giving the Client at least thirty (30) days' prior written notice. The Client may object on reasonable grounds within that period; if the parties cannot agree on an alternative, the Client may terminate the subscription with effect from the date of the change at no further cost.
9. Intellectual property
Workflow designs, configurations, and any custom integration code created by SwissFlow for the Client during deployment are licensed to the Client on a non-exclusive, non-transferable, non-sublicensable basis for the Client's internal use, for the duration of the subscription. On termination the licence expires; the Client may obtain a perpetual licence for the deployed workflow by paying a one-time buy-out fee agreed in writing at that time. Generic patterns, templates, underlying methodology, libraries, and SwissFlow's know-how remain SwissFlow's intellectual property in all circumstances.
10. AI-generated content
The Service uses AI language models to draft reminder copy and to summarise document flows. The Client remains responsible for configuring escalation rules appropriate to the Client's regulated environment and for reviewing AI-generated content before it is released to end users where the Client's sector or internal policy requires human review. SwissFlow operates and monitors the AI pipeline with diligence; it does not warrant the factual accuracy of content generated by third-party AI models beyond what is expected of a diligent operator.
11. Confidentiality
Each party shall treat the other's non-public business, technical, and commercial information as confidential, shall use it solely to perform this agreement, and shall protect it with at least the care it applies to its own confidential information of similar importance. This obligation survives termination by three (3) years. Obligations under Article 321 SCC for Clients subject to that article apply in addition to, and are not limited by, this paragraph.
12. Service levels
SwissFlow targets a monthly availability of 99.5% for the deployed workflow engine, measured as the share of scheduled activations completed within the scheduled window, excluding (i) planned maintenance announced at least 48 hours in advance, (ii) force-majeure events under paragraph 14, and (iii) outages caused by the Client's own systems or by third-party services the Client has mandated. Incidents reported to [email protected] are acknowledged within 4 business hours during business days (Mon–Fri 09:00–18:00 CET) and within 24 hours outside business days. Tighter service levels may be negotiated in writing per Client.
13. Liability and indemnification
SwissFlow's liability for direct damages is limited to the total fees paid by the Client in the twelve (12) months preceding the event giving rise to the claim. Liability for indirect damages, lost profits, and consequential loss is excluded to the extent permitted by Swiss law. Liability for intent and gross negligence is not limited.
The Client shall indemnify and hold SwissFlow harmless against third-party claims arising from (i) data supplied by the Client, (ii) Client instructions contrary to these terms or to applicable law, or (iii) Client use of the Service outside the agreed scope. SwissFlow shall indemnify and hold the Client harmless against third-party claims arising from SwissFlow's intent or gross negligence in the operation of the Service.
14. Force majeure
Neither party is liable for failure to perform caused by events beyond reasonable control, including natural disasters, war, nation-state cyber attack, widespread internet or upstream-provider outage, or mandatory government action. The affected party shall notify the other promptly and use reasonable efforts to resume performance.
15. Term & termination
Subscriptions are month-to-month. Either party may terminate at the end of any calendar month with 30 days' written notice. On termination, SwissFlow returns all Client data within 14 days and deletes all operational copies from SwissFlow systems within 30 days.
The tax-retention carve-out under Article 958f of the Swiss Code of Obligations applies exclusively to invoicing records — namely invoices issued, payment confirmations received, and the corresponding accounting correspondence — and does not extend to operational Client workflow data, end-user personal data, documents collected through the Service, or reminder communications. Operational Client workflow data is deleted in full within the 30-day window above.
16. Payment default
If an invoice remains unpaid for 30 days after the due date, SwissFlow may send a written reminder granting a further 14 days for payment. If payment is not made within that further period, SwissFlow may suspend the delivery of the Service (for example, pause outbound reminder workflows). SwissFlow will not suspend the Client's ability to retrieve or export Client data; data egress remains available to the Client at all times regardless of payment status, subject only to reasonable technical cooperation.
17. Personal-data breach notification
SwissFlow notifies the Client of personal-data breaches affecting Client data without undue delay and in any event within 72 hours of SwissFlow becoming aware of the breach, including the nature of the breach, the categories and approximate number of persons concerned, likely consequences, and mitigating measures taken. Further breach- handling obligations are set out in the Privacy Policy and the Data Processing Agreement.
18. Continuity on SwissFlow insolvency
If SwissFlow becomes insolvent or otherwise permanently ceases operations, the Client may retrieve all Client data and the current version of the deployed workflow configuration at no further charge. SwissFlow maintains documentation sufficient for a qualified third-party engineer to operate the deployed workflow on the Client's own infrastructure.
19. Governing law & jurisdiction
These terms are governed by Swiss law. Place of jurisdiction is Zug, Switzerland. The parties shall attempt good-faith resolution before initiating legal proceedings.
20. General
Entire agreement. These terms, together with the pilot agreement or subscription order and the Data Processing Agreement, constitute the entire agreement between the parties and supersede any prior understanding on the same subject-matter.
Form of amendments. Amendments and notices under this agreement may be made in text form by email exchanged between the parties' designated representatives. The parties expressly waive the statutory written-form requirement of Article 16 of the Swiss Code of Obligations for amendments to these terms. The parties may nevertheless agree in writing that a specific amendment requires handwritten signature or a qualified electronic signature under the Swiss Federal Act on Electronic Signatures (ZertES); where that is agreed, the stricter form prevails.
Severability. If any provision of these terms is held invalid or unenforceable, the remaining provisions continue in full force, and the invalid provision is replaced by a valid provision that most closely reflects the original intent.
Assignment. Neither party may assign these terms without the other's prior written consent. However, the Client hereby consents in advance to the transfer of this agreement to SwissFlow's successor entity in the context of the planned GmbH formation, provided the successor assumes all obligations under these terms in full and SwissFlow notifies the Client of the transfer in writing at least 30 days in advance; the Client may object to the transfer on reasonable grounds and in that case terminate the subscription with effect from the transfer date.
21. Changes to these terms
SwissFlow may revise these terms; material changes will be communicated in writing to active Clients with at least 30 days' notice before taking effect. Continued use of the Service after the effective date constitutes acceptance.
Liability for content
We compile the content of this website with care. We cannot however guarantee its accuracy, completeness, or timeliness. Liability for any loss arising from the use of content on this site is excluded to the extent permitted by Swiss law. We reserve the right to modify or remove content at any time without notice.
Liability for external links
This website may contain links to third-party websites. We have no influence over the content of these external sites and accept no responsibility for their content. The respective providers or operators are responsible for the content of such linked sites.
Copyright
All content on this website — text, layout, graphics, photography, source code — is the property of SwissFlow or its licensors. Use, reproduction, or distribution requires prior written consent.
Last updated: April 2026. Version 2026-04-a.